If you’re not happy, we’re not happy!
NQR online is committed to you, our customer, and we want you to be happy with your NQR experience. That means that if one of the following situations occurs, we will make every attempt to make it right!

Such as:
• the product did not match the description in our advertising; or
• the item you purchase is defective.

Your satisfaction and ongoing business is the priority to us so please let us know if you aren’t happy with your purchase or our service so we have the opportunity to respond positively to you.

If for any reason you are not happy with an item you purchased or our service then please let us know as soon as possible.

Can I get a replacement product?
If you purchase a product that is damaged, faulty or not as we advertised, we will provide you with a replacement product at no additional cost to you If the stock is available. 

If stock has run out we will either provide you with a credit note that you can use next time you shop with NQR or a full refund may be issued.

Shoes or Undergarments

Our above return policies still apply, but returned products must be in the same condition as it was purchased (Items must be unworn, unwashed, unmarked and otherwise unused) with all original tags/labels attached. Receipt of purchase must be presented with returned goods for a full refund. If purchased online, orders must be sent to NQR Customer Service Centre for a full refund.

Please email shop@nqr.com.au for any online shopping enquiries.

What if I just change my mind, can I still get a refund?

We are unfortunately not able to offer you a refund or product exchange if you change your mind about your purchase or you decide the product is no longer suitable or not to your liking.


However please let us know your feedback as we want your shopping experience with NQR to be a pleasant one.